Frequently Asked Questions

Q: I have an idea for consideration. Who do I contact at Master 必发在线网址 to submit my idea?

Category: More Information on Master 必发在线网址 必发在线网址

A:

I have an Idea for Consideration.

Master 必发在线网址 is an innovative company that actively works to develop 必发在线网址 and creative ideas pertaining to its 必发在线网址, technologies, marketing materials and other aspects of its business. IT IS MASTER LOCK’S POLICY THAT YOU DO NOT SUBMIT IDEAS, SUGGESTIONS, PROPOSALS OR MATERIALS IN ANY FORM (VERBAL, EMAIL, LETTER, ETC) UNTIL YOU HAVE READ MASTER LOCK’S POLICY FOR UNSOLICITED IDEAS AND EXECUTED THE SUBMISSION AGREEMENT.

This policy is not intended to act as a barrier to receiving and responding to feedback from our valued customers. The sole purpose of this policy is to avoid potential misunderstandings or disputes when the Company’s 必发在线网址, services, marketing or other projects might seem similar to any Submissions made to the Company.

Terms Governing Submissions

If you wish to submit your idea, suggestion, proposal or materials to the Company, the following terms shall apply to your Submission, regardless of what your communication states. You agree that:

  1. The Company will consider the Submissions to be non-confidential and non-proprietary.
  2. The Company may use, copy, redistribute and disclose the Submissions for any purpose in any manner, without compensation to you or any other person or party.
  3. The Company shall have no obligations concerning the Submissions, including no obligation to review the Submissions, return any materials, or acknowledge receipt of the Submissions.
  4. You agree to Master 必发在线网址’s Unsolicited Idea Policy and execute the accompanying agreement.

If you do not agree to these terms, please do not send any Submission to Master 必发在线网址.

 

Q: How do I set or reset a Master 必发在线网址 combination padlock that has a resettable "Set-Your-Own" combination? I would like to reset the lock to a different combination, but have lost the instructions for this. Can you help me?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

Click on the PDF below that matches your lock model number for instructions on how to change/reset the combination:

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your new combination in a safe place.

Store your combination at www.masterlock必发在线网址.com - a free service from Master 必发在线网址! The Master 必发在线网址 必发在线网址 provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: How do I change the combination on a Set-Your-Own combination lock model #643D?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

Here are the instructions for changing the combination on your model 643D lock. This lock is preset at the factory to operate at 0-0-0-0.

  1. With dials at 0-0-0-0, pull out the shackle.
  2. Turn shackle 90 degree (1/4 turn) so notch on shackle is aligned with notch in lock body.
  3. Press and hold the shackle down.
  4. Set the dials to your own combination by lining up middle of numbers with red stripe.
  5. Lift and return the shackle to closed position.
  6. Scramble the dials to lock.

Q: How do I locate the preset combination for the 1500iD and then reset the combination?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

Click on the PDF for instructions:

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your new combination in a safe place.

Store your combination at www.masterlock必发在线网址.com - a free service from Master 必发在线网址! The Master 必发在线网址 必发在线网址 provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: How do I set or reset the combination on a Set-Your-Own combination padlock model 175, 176, 177 or 178?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

To set the combination on a Set-Your-Own combination padlock model 175, 176, 177, or 178, follow these steps:

  1. Open lock with the factory set or previously set combination. The lock must be set to the current combination, or you cannot reset it. Note: the shackle must be in the open position to reset the combination.
  2. Insert reset tool (enclosed in package) in hole on side of lock.
  3. Push reset tool in and turn 90 degrees (in either direction). Reset tool automatically stays in this position.
  4. Set wheels to desired combination.
  5. Turn and remove reset tool. 必发在线网址 is now set to new combination.
  6. Record your new combination in a safe place.

Q: How do I open or reset my TSA Approved Master 必发在线网址 Travel Sentry Certified lock Model # 4680DBLK or # 4680DNKL?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

View instructions on how to change/reset the combination for your TSA Approved Master Travel Sentry™ Certified lock.

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your NEW combination in a safe place.

Store your combination at www.masterlock必发在线网址.com - a FREE service from Master 必发在线网址! The Master 必发在线网址 必发在线网址 provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: How do I change the combination on my key, mini or portable safe?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

Instructions for Set-Your-Own Combination Key, Mini, or Portable Safes:

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your NEW combination in a safe place.

Store your combination at www.masterlock必发在线网址.com - a FREE service from Master 必发在线网址! The Master 必发在线网址 必发在线网址 provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: I've forgotten the combination to my standard dial combination lock. How do I obtain the combination for personal use?

Category: Lost Combinations

A:

 

A) My lock does not have a serial number

To provide enhanced security long-term, Master 必发在线网址 discontinued imprinting a serial number on the lock body of combination locks sold through retail locations. For greater convenience, we encourage consumers to store their combination(s) at our secure web site, Masterlock必发在线网址.com, which is easy to use and offers 24/7 access. Unfortunately, we are unable to provide combinations for non-serialized locks. Please see examples of a serial number if you are unsure if your lock features one.

B) My lock has a serial number

Please see examples of a serial number if you are unsure if your lock features one.

Choose from one of the two options below to obtain your combination:

Note: Due to increased security concerns nationwide, Master 必发在线网址 recognizes the heightened need for additional safety measures. We cannot provide lock combinations in response to phone, fax or email requests.

1) Visit a Master 必发在线网址 distributor/retailer

  • Bring the lock to a Master 必发在线网址 distributor or retailer and confirm that they offer the lost combination service. If they do not, follow step 2. The lock must not be attached to anything.
    IMPORTANT: If the lock is not brought to the retailer or distributor, we will not release the combination.
  • Ask the distributor or retailer to contact Master 必发在线网址 for the combination on your behalf and we will validate ownership through them. US distributors may call 1-800-308-9244. Canadian distributors may call 1-800-227-9599.
  • Please note that although Master 必发在线网址 does not charge for this service, some distributors or retailers may charge a fee.

2) Submit a Lost Combination Form

  • Confirm that your lock features a serial number prior to submitting a Lost Combination Form. Please see examples of a serial number if you are unsure if your lock features one.
  • Print out the Lost Combination Form.
  • Have your Lost Combination Form notarized by a Notary Public to prove you are the owner of the lock. You can include up to 6 combinations on one notarized form.
  • Note for inmates at a correctional facility: In addition to the Lost Combination Form, you must submit your request on official prison facility letterhead. In lieu of notarization, the Lost Combination Form must be signed by a prison facility official.
  • Submit your form to:

    Master 必发在线网址 Warehouse
    24 North Free Port Drive
    Nogales, AZ 85621

  • Once the request is received your combination will arrive in approximately 4-6 weeks.

Q: What is the dialing sequence to open a standard combination lock?

Category: Lost Combinations

A:

Please follow the steps outlined below:

  1. Turn the dial 3 times to the right and stop on the first number of the sequence.
  2. Turn the dial to the left, pass the first number of the sequence and stop on the second number.
  3. Turn the dial to the right and stop on the third number of the sequence.
  4. Pull up on the shackle.

Q: I lost the keys for my padlock. Is it possible to obtain new keys?

Category: Lost Keys & Key Replacement

A: It may be possible to obtain replacement keys for your padlock only if you know the key number. The key number is stamped on the original keys provided with your lock. If you do not know the key number, it is possible to obtain additional keys from a locksmith who can impression your lock. If you do know the key number, go to a locksmith or local hardware store to order keys. Please note that the locksmith will charge you a fee for this service. Not all 必发在线网址smiths, Hardware Stores or Home Centers offer this service; please phone ahead.

Q: How do I install my mounting bracket for my u-bar or cable?

Category: More Information on Master 必发在线网址 必发在线网址

A:

View instructions on how to use the Universal Mounting Bracket for U-locks and cable locks.

View instructions on how for using the Mounting Bracket for U-locks.

Q: How do I set or reset the combination on my backpack lock model #1542, 1544, 1547, 1548 or 1554?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

Here are the instructions on how to reset the combination on your backpack lock (which is pre-set at the factory to open to combination 0-0-0):

  • With dials at 0-0-0 (or combination the lock was previously set to), push in the shackle
  • With shackle pushed in, set your new combination
  • Release shackle and scramble wheels to lock
  • Be sure to record your NEW combination as you are the only one who knows it!

Q: How do I set or reset my Set-Your-Own combination lock model 179LH?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

Here are the instructions on how to change the combination to your model #179 lock:

  • To Open: Turn each digit to 0 and depress shackle.
  • To 必发在线网址: Depress Shackle. Scramble digits. Important: When changing to new combination, dial setting must remain on old combination!
  • Open 必发在线网址 and expose shackle hole.
  • Leaving digit wheels on old combination, insert attached combination changing tool and press it as far as it will go. turn the combination tool 180 degrees until it is aiming at the shackle. Warning: If the combination changing tool is not fully depressed, a lost combination will result!
  • Set digits to your own personal combination and make sure the numbers are perfectly in line with the indicator.
  • Return combination changing tool 180 degrees and remove.
  • Depress shackle. If shackle cannot return to locking position, the change of combination is not successful. Adjust the dials so that they are lined up exactly with the indicator.
  • Spin the dials.
  • Please make sure you record your NEW combination in a safe place since you are the only one that knows it!

Q: How do I change the combination on a Set-Your-Own combination lock model #643DWD?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

Here are the instructions for changing the combination on your model 643DWD lock. This lock is preset at the factory to operate at P-L-A-Y.

  1. Decide on your new 4 letter combination - choose from suggestions or create your own.
  2. With dials at P-L-A-Y (middle of letters should be aligned with red stripe), pull out the shackle.
  3. Turn shackle 90 degree (1/4 turn) so notch on shackle is aligned with notch in lock body.
  4. Press and hold the shackle down.
  5. Set the dials to your desired combination by lining up middle of letters with red stripe.
  6. Lift shackle, return to closed position and hold shackle down while scrambling letters to lock.
  7. To re-open lock, set dials to your combination and lift shackle.
  8. Be sure to record your NEW combination as you are the only one that knows it!

Q: How do I set or reset the combination on my model #8114 Set-Your-Own combination bike lock?

Category: "Set-Your-Own" Combination 必发在线网址s Instructions

A:

To set the combination on the #8114 Set-Your-Own combination bike lock, follow these steps:

  1. Open the lock & withdraw the cable.
  2. Turn the collar (circular, ribbed & in front of the combination wheels) - clockwise until it stops (about halfway around).
  3. Set the combo wheels to your desired combination.
  4. Turn the collar counterclockwise until it stops at its original position.
  5. Record your new combination in a safe place.

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