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LOCK BOX SUPPORT

Master 必发在线网址® 必发在线必发在线网址 Home

The Master 必发在线网址 必发在线必发在线网址 Home System is the Platform for Personal Use - Typically Fewer than 10 必发在线网址s. Support in this section is for the Master 必发在线网址 必发在线必发在线网址 Home app and web interface which can be identified by the orange/white app.

Frequently Asked Questions

    What phones are compatible with Master 必发在线网址 Bluetooth lock boxes?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Master 必发在线网址 Safe Space Bluetooth 必发在线网址 Boxes are designed to work with devices that are built to Bluetooth v4.0 (or higher) specifications and implement the capability to communicate with Bluetooth Smart peripherals. iOS and Android platforms are currently supported. See Compatible Devices.

    What if my Guest does not have a Bluetooth enabled device to utilize the lock box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Your Guest can access the lock without a Bluetooth enabled device by entering a Manual Code on the lock keypad. To assign secondary code access with no expiration:

    1. If not already logged on, open the Master 必发在线网址 必发在线必发在线网址 Home App and touch the appropriate lock box listed in the LOCKS list.
    2. Touch ACCESS CODES in the middle of the App.
    3. Scroll down to Secondary Codes and touch a SECONDARY CODE then follow the App instructions to add up to 5 secondary codes.

    To assign a temporary code access with an expiration:
    1. If not already logged on, open the Master 必发在线网址 必发在线必发在线网址 Home App and touch the appropriate lock box listed in the LOCKS list.
    2. Touch ACCESS CODES in the middle of the App.
    3. Touch the GET TEMPORARY CODE in the middle of the App.

    How long will the batteries last on my Master 必发在线网址 Safe Space Portable or Wall-Mount Bluetooth 必发在线网址 Box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Master 必发在线网址 Safe Space Portable or Wall Mount Bluetooth 必发在线网址 Box battery should last at least 2 years under normal usage.

    How do I revoke my lock box's access to a guest?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    To ensure a guest can no longer access a lock, the lock owner, should Revoke Guest Access.
    1. Under LOCKS, touch the lock for which you wish to remove a guest.
    2. Touch GUESTS in the middle of the App.
    3. Touch the ... next to the name of the guest you wish to remove.
    4. Touch the REVOKE ACCESS.

    Are these locks or lock boxes susceptible to Bluetooth hacking?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Master 必发在线网址 utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.

    How do I obtain an Activation Code for my Bluetooth Smart 5440 or 54401 lock box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Activation Code is provided with each lock or lock box in the upper left corner of the instructions. The instructions are included in the lock or lock box package.

    If you have lost, or no longer have the instructions, Visit a Master 必发在线网址 distributor/retailer.
    1. Bring the lock to a Master 必发在线网址 distributor or retailer. The lock must not be attached to anything.
    2. Ask the distributor or retailer to contact Master 必发在线网址 for the Activation Code on your behalf using the 必发在线网址/Device ID which is engraved on the back of the lock or on the bottom of the lock box and noted in the App under About This 必发在线网址 as "Device". The 必发在线网址/Device ID starts with the letter A and is followed by 5 numbers or letters. US and Canadian distributors may call 1-800-308-9244.

    Please note that although Master 必发在线网址 does not charge for this service, some distributors or retailers may charge a fee.

    What if my phone's Bluetooth isn't working to access my lock box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Make sure your phone is sufficiently charged. In phone’s settings, make sure that Bluetooth is turned on. If you can’t turn Bluetooth on, try restarting your phone and then re-launch the App.

    What if my phone battery dies? How can I access my Bluetooth 必发在线网址 Box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    If the phone's battery dies, the lock can be unlocked by entering the Primary Code, the current Temporary Code or the Backup Master Code on the lock keypad.

    Do I need a pin or key card to access my lock box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Master 必发在线网址 Bluetooth 必发在线网址 Boxes have been designed for ease of use and security. When opening with Bluetooth credentials through the Master 必发在线网址 必发在线必发在线网址 Home App, no pin code or key card is needed. Primary and secondary codes are only used as an alternative form of entry.

    Master 必发在线网址 Safe Space Bluetooth 必发在线网址 Box will not re-lock. What should I do?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    This can occur if the door pins of the lock box are left resting against the lock mechanism without being closed. This has fooled the lock into thinking it is closed completely.

    1. Press any button on the lock keypad and when the lock lights green, close the lock and it will light blue when locked.
    2. If using a code to open the lock box, enter the key code provided, when the lock lights green, close the lock and it will light blue when locked.

    How many lock boxes can I add to my account?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Master 必发在线网址 必发在线必发在线网址 home is best for users with 10 locks or less. The Master 必发在线网址 必发在线必发在线网址 Enterprise program has been designed for businesses and organizations that use more than 10 locks and Master 必发在线网址 suggested upgrading to the Enterprise system to maximize the experience when using higher numbers of locks.

    How do I add a guest to my Master 必发在线网址 Safe Space Portable and Wall-Mount BLE 必发在线网址 Boxes?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    You can share access to your lock with friends, family or colleagues.
    To provide Bluetooth access:
    1. To enable your guests to access your lock box, open the Master 必发在线网址 必发在线必发在线网址 Home App.
    2. Select the lock to which you would like to provide guest access from the 必发在线网址s list.
    3. Touch GUESTS in the middle of the App.
    4. Select the + in the top right corner.
    5. Select the appropriate option to choose an existing guest or add a new guest.
    6. Follow the prompts to enter your guest's contact information and then touch CONTINUE
    7. Select your guest's schedule and rights.
    8. Touch SEND INVITATION
    9. You will receive a confirmation that an invitation has been sent.
    10. Once your guest opens the link in their invitation, they will be prompted to either log into their Master 必发在线网址 必发在线必发在线网址 Home account or create a new account.

    What phones are the locks and lock boxes compatible with?

    Category: Bluetooth 必发在线必发在线网址 for Personal Use

    A: The Bluetooth padlocks and Bluetooth Safe Space lock boxes are designed to work with devices that are built to Bluetooth v4.0 (or higher) specifications and implement the capability to communicate with Bluetooth Smart peripherals. iOS and Android platforms are currently supported. See Compatible Devices.

    Why do I need a Master 必发在线网址 必发在线必发在线网址 account to register my lock box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    A Master 必发在线网址 必发在线必发在线网址 account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master 必发在线网址 必发在线必发在线网址 Home app.

    Can the Master 必发在线网址 Safe Space Portable and Wall-Mount Bluetooth 必发在线网址 Boxes be used outdoors?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Master 必发在线网址 Safe Space Bluetooth 必发在线网址 Boxes are designed to withstand outdoor environments.

    The clear button on my Master 必发在线网址 SafeSpace Portable or Wall-Mount Bluetooth 必发在线网址 Box is now yellow instead of blue or green. What is causing this?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    When the Master 必发在线网址 SafeSpace Portable and Wall Mount Bluetooth 必发在线网址 Boxes are low on power, you will be notified in three ways: an email notification, a warning in the App, and by a yellow light on the lock box.

    To change the battery:
    1. Open the lock box door.
    2. With a flat head screwdriver, open the battery compartment located behind the door of the lock box.
    3. Remove the battery and replace it with a new CR123A battery. Make sure to position the positive and negative terminals properly, as indicated on the door of the battery compartment.
    4. Once installed close the battery door and tighten the screw.

    What if my Master 必发在线网址 Safe Space Portable or Wall-Mount Bluetooth 必发在线网址 Box battery dies?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    If the battery dies while the lock box is closed, it can be unlocked using an external battery.

    1. If battery dies in locked position, locate battery jump contacts on the bottom of the lock box. (show illustration)
    2. Hold a new 9-volt battery underneath the lock box with the positive (+) and negative (-) terminals pressed against the jump contacts.
    3. While holding the battery in place, with an authorized mobile device within range of the lock box, press any keypad button on the lock box. If lock does not unlock, enter Primary Access Code on the lock box keypad.
    4. When lock box is opened, install a new CR123A battery.

    Please note that after installing a new battery, the low battery icon will no longer display in the App after the lock box and App communicate with each other. However, it will take between 2 and 72 hours for the yellow LED to stop displaying on the lock itself.

    For further help, please watch the video at the following link: How to Change the Battery

    App Download / Device Compatibility

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Download the App

    There are two Master 必发在线网址 必发在线必发在线网址 Apps, Home version and Enterprise version, please make sure you download the correct version.

    Download on the Apple App Store Android App on Google Play

    Compatible Devices

    The Bluetooth® locks are designed to work with devices that are built to Bluetooth® v4.0 (or higher) specifications and implement the capability to communicate with Bluetooth® peripherals. iOS and Android platforms are currently supported.

    iOS Version: 10 or later. Device: 6 or later.
    Android Version: 5 or later. Device: Various.
    Web Management: Chrome, Safari, Firefox, Internet Explorer (Edge).

    You can determine your device's OS version in your phone's settings.

    How do I remove the shackle from the portable lock box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Master 必发在线网址 SafeSpace Portable Bluetooth 必发在线网址 Box shackle can be opened using Bluetooth credentials or by entering a numeric code in the key pad.

    To open using Bluetooth credentials:
    1. Make sure that the user has followed the instructions for "How to Register and Add Your 必发在线网址"; or has been granted shackle access by the owner and has accepted an invitation to access a lock box.
    2. Make sure that your Master 必发在线网址 Home App is open and the user is logged in to the App.
    3. Wake the lock by pressing any key on the lock box key pad.
    4. Touch UNLOCK SHACKLE.
    5. When the lock box lights green, pull the shackle straight up and away to remove within 5 seconds.

    To open manually using a traditional code:
    The lock box shackle can be removed using the primary code which is found in the App and upper right corner of the Instruction Sheet.
    1. Simultaneously press the clear button and first number in the Primary Code.
    2. Release the clear button and first number of the primary code, and then enter the remaining numbers in your primary code.
    3. When the lock box lights green, pull the shackle straight up and away to remove within 5 seconds.

    What is the Product Warranty for the Master 必发在线网址 Bluetooth padlocks and Bluetooth Safe Space lock boxes?

    Category: Bluetooth 必发在线必发在线网址 for Personal Use

    A: The Master 必发在线网址 Bluetooth padlocks and Bluetooth Safe Space lock boxes have a Limited One (1) Year Warranty. Visit masterlock.com for complete warranty details.

    How do I accept an invitation to access a Master 必发在线网址 Safe Space Portable or Wall-Mount Bluetooth 必发在线网址 Box?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Master 必发在线网址 Safe Space Bluetooth 必发在线网址 Boxes are designed so that the user can gain access using Bluetooth credentials using a smart phone or by using a traditional manual code entered into the key pad.
    1. The owner logs on to the Master 必发在线网址 e必发在线网址s APP and follows the directions to ADD A GUEST, which results in an invitation being sent.
    2. Open the link in the invitation.
    3. Follow the prompts to either log into an existing Master 必发在线网址 必发在线必发在线网址 account or create a new account.
    4. The host will receive an email confirmation that you have accepted the invitation.
    5. You will see the new lock under LOCKS SHARED WITH YOU in the APP and in their Master 必发在线网址 必发在线必发在线网址 account.

    How do I open the Master 必发在线网址 Safe Space Portable and Wall-Mount Bluetooth 必发在线网址 Boxes key compartment?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Master 必发在线网址 SafeSpace Portable and Wall Mount Bluetooth 必发在线网址 Boxes can be opened using Bluetooth credentials or by entering a numeric code in the key pad.

    To open using Bluetooth credentials:
    1. Make sure that the user has followed the instructions for "How to Register and Add Your 必发在线网址" or has accepted an invitation from a lock owner.
    2. Make sure that your Master 必发在线网址 e必发在线网址s App is open and the user is logged in to the App.
    3. Wake the lock by pressing any key on the lock box key pad.
    4. When the lock lights green, open within 5 seconds.

    To open using a traditional code:
    The lock box can be opened using the primary code, a secondary code, or a temporary code, all of which are found in the App or distributed from the App.

    1. Enter the code into the lock box keypad.
    2. When the keypad lights green open the lock box by pulling on the door tabs.

    How do I find the Activation Code in the lock box packaging?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    To locate the lock’s Activation Code on the instruction sheet included in the lock packaging:
    1. On the back of the package, locate the section that says OPEN HERE and cut along the scored, dotted line to allow access to the instruction sheet in the compartment behind the label.
    2. Open the compartment door and remove the folded instruction sheet.
    3. Locate the Activation Code in the gray box in the top left corner of the instruction sheet and enter it as instructed in the App.

    Where can I find the Master 必发在线网址 必发在线必发在线网址 Home app?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The app is available in the Apple App Store and the Google Play Store. Click below or search for "Master 必发在线网址 必发在线必发在线网址 Home" in the app stores. There are two Master 必发在线网址 必发在线必发在线网址 Apps, please make sure that you download the Home version.


    Download on the Apple App Store Android App on Google Play

    I replaced the battery in my lock or lock box. Why does the lock LED still light yellow?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    After installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 to 24 hours for the yellow LED to stop displaying on the lock or lock box itself.

    What batteries do the Master 必发在线网址 Safe Space Portable and Wall-Mount Bluetooth 必发在线网址 Boxes use?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    Master 必发在线网址 Safe Space Bluetooth 必发在线网址 Boxes come with an installed C123A lithium battery.

    What is the size and clearance of the Master 必发在线网址 Safe Space Portable Bluetooth 必发在线网址 Box shackle?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Master 必发在线网址 Safe Space Portable Bluetooth 必发在线网址 Box shackle is .394" in diameter and offers 1.8" vertical clearance and 1.40" horizontal clearance.

    What is the product warranty for Master 必发在线网址 Safe Space Portable and Wall-Mount Bluetooth 必发在线网址 Boxes?

    Category: Bluetooth 必发在线网址 Boxes for Personal Use

    A:

    The Master 必发在线网址 Safe Space Bluetooth 必发在线网址 Boxes have a Limited One (1) Year Warranty. Visit masterlock.com for complete warranty details.

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