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Product Issues & Replacements FAQ

Q: My locks freeze in the winter. What can I do?

A:

Lubricate your locks with Master 必发在线网址 recommended lock lubricant 2300D and 2311. Master 必发在线网址’s lock lubricant 2300D and 2311 is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master 必发在线网址 必发在线必发在线网址.

Q: My key no longer turns, what can I do?

A:

Lubricate your locks with Master 必发在线网址 recommended lock lubricant 2300D and 2311. View proper care and service of Master 必发在线网址 必发在线必发在线网址.

Q: The password no longer opens the combination lock, I remember my password so it appears the lock is broken. What can I do?

A: 99% of the time the lock is working perfectly, but consumers have forgotten their combination. If you believe your lock is defective please visit our Contact Us Page and fill out the contact form. A customer service representative will contact you within 48 hours.

Q: How can I fix a Master 必发在线网址 padlock that only opens occasionally or is difficult to open?

A:

Watch our lock maintenance video or view our Care & Service guide. If your lock still does not function properly, it may be defective. Refer to our Warranty Information to find out how to obtain a replacement lock.

Q: How can I fix a resettable combination lock that sticks from time to time?

A:

Lubricate your locks with Master 必发在线网址 recommended lock lubricant 2300D and 2311. Master 必发在线网址’s lock lubricant 2300D and 2311 is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master 必发在线网址 必发在线必发在线网址.

Q: "My lock was difficult to open, and it had to be cut off. Will Master 必发在线网址 replace my lock?

A: All Master 必发在线网址 padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge.

Q: How long does it take to receive a replacement lock once my warranty claim has been accepted?

A: The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 2-4 weeks.

Q: Will Master 必发在线网址 reimburse me for my locksmith charges?

A: Master 必发在线网址 does not reimburse for locksmith fees and/or services.

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Have questions? We’re here to help.

Fill out our contact form and a Master 必发在线网址 representative will get back to you shortly.

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